Refund and Returns Policy

Akiyaz Returns & Refunds Policy

Overview

Due to the specialized nature of our work, most Akiyaz products and services are non-refundable and non-returnable. We work closely with our clients on personalized guidance, real estate insight, and location-specific services—none of which are easily transferrable or cancelable once initiated.

Refunds or returns will only be considered under extremely exceptional circumstances. In those rare cases, decisions will be made solely at our discretion and must be requested within 10 days of the original transaction.

Non-Returnable & Non-Refundable Items

Consulting services
Digital downloads, reports, or guides
Real estate scouting or introduction services
Event deposits or attendance fees
Business visa guidance or administrative coordination services

Once a service has been rendered or partially completed, it is considered final.

Exceptional Cases

We may consider a partial or full refund only if:

A service was paid for but never delivered in part or full
A serious error occurred on our end that made the service unworkable
A physical product (if offered) was received in a clearly defective condition

Any such request must be accompanied by proof of payment and a written explanation emailed to us at [insert email address].

Processing Time

If a refund is approved, it will be issued to the original payment method within 10 business days. You will receive confirmation once the refund has been processed.

If you haven’t received your refund after that time, please:

Recheck your bank or credit card statement
Contact your financial institution
Email us at info (at) akiyaz.io if the issue persists

Shipping & Physical Goods

If we ever offer tangible goods (e.g., books, printed materials), they must be returned unused and in original packaging to be eligible for refund consideration. Customers will cover all return shipping fees. We strongly recommend using a trackable shipping method.

Final Note

We operate with a high degree of trust, and we ask the same from our community. Please understand that our time-intensive, custom nature means we cannot operate like a traditional e-commerce shop. We value your commitment and will always strive to deliver more than expected.